The workshop is designated to validate the result
of service design of mobile apps in cruise context.
We had actors performing 10
different scenarios in cruise environment and ask the participants to indicate
their perception of usefulness of the service and their concerns regarding data
security.
Participants were also asked to indicate whether they would use the
service in real life.
Preliminary analysis of the data shows that
80% of the services’ popularity levels are confirmative to author’s expectations.
Author had anticipated feedback not being popular service on the spectrum given
the specific demographics of the text group.
On the other hand, the text group
did not rate preference request and weather forecast useful because they presumed
the passengers would repeat their preference on spot thus there is no need to indicate
before hand and weather can be easily observable.
In the discussion part, the competition
internet brings to certain service offerings in mobile apps was also brought to
light.
Regarding privacy/security, the
participants did not concern over the location service, which was opposite to
current assumption that cruise liners hold. However, as anticipated, text group
showed great concern over the security issue related to using mobile as payment
tool.
In the discussion session, the group agreed that adding additional
digital signature would mitigate the concern over payment security.
The session was successful and fruitful.
Through the discussion and statistics, we have now more insight on passenger experience
in a more virtual context on cruise ships.
Text: Liping Huang
Photos: Juho Vainio
Ei kommentteja:
Lähetä kommentti